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Problem
Approach
Understanding
Direction
Phase 1
Phase 2
Reflection

PHASE 1
Delivering a more usable experience managing the workplace for everyone.

It needed to be easily scannable and filterable, since most daily use centered around creating and updating channels.


Data also had to be broken down by how networks and devices transmit video and voice. We introduced tabs for QAM systems, QAMless systems, and Fios (Verizon’s QAM setup) so teams could quickly view and manage the correct channel data by transmission type.



SBO (sports blackout)
An SBO occurs when a channel is taken over by a live game that is airing so their normal content isn’t viewable.

This function existed in the existing Console for VOD content so was our role to make the same function as seamless for linear.




CLLI Codes
A CLLI code is a unique code that represents a physical location for a network site and they vary across channels, devices, and areas.