The app is launched 🎉 but it doesn’t stop here!
After the 2.0 release, we conducted user testing and monitored live app behavior to understand how runners and spectators were interacting with the new experience.
Real usage exposed friction points that were less visible in controlled testing—particularly around race discovery, tracking clarity, and the way content surfaced during event weeks. We also gathered feedback from NYRR stakeholders and event teams, who highlighted operational needs that weren’t fully addressed in the initial launch.
total users engaged with Tracking
used the Following feature