New York
Selected Clients: NYRR (New York Road Runners), Verizon, Teradata
- Translated conceptual ideas into actionable blueprints, resulting in the creation of 15 new product features tailored to the evolving needs of a rapidly expanding customer base.
- Collaboratively strategized and executed initiatives resulting in a 100% increase in client satisfaction, pivotal in securing contract renewal, highlighting effective teamwork, communication, and client relationship management skills.
- Implemented end-to-end iterative UX processes, including wire- framing, prototyping, user research, and design systems, reducing product development cycle time.
- Cultivated strategic partnerships with Product Managers, Engineers, Researchers, and Content Strategists, aimed to deliver intuitive and inspirational product experiences.
New York
- Established and managed a robust design system, ensuring a 92%
increase in design consistency across all products.
- Crafted user-centric interfaces for diverse digital platforms,
resulting in a 35% improvement in user engagement.
- Engaged in constructive feedback cycles, actively seeking and integrating insights from cross-functional teams, leading to enhancement in design quality and alignment with user expectations.
New York
- Conducted qualitative research on venue selection, improving venue efficiency by 15% and audience satisfaction by 20%.
- Aligned all touch points from travel to accommodation and venue navigation with customer needs, resulting in a 25% increase in positive attendee feedback and a 30% reduction in event-related complaints, leading to smoother event execution.